Privacy Policy

Omilia Visuals is operated by Omilia Brands Inc., a corporation registered in the Province of Ontario, Canada. This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal information when you visit omiliavisuals.com (the “Site”), submit an inquiry, book a consultation, join our mailing list, purchase digital products, or otherwise engage our services.

We operate under Canada's Personal Information Protection and Electronic Documents Act (“PIPEDA”). By using this Site or engaging our services, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information in the following ways:

• Information you provide directly: your name, email address, phone number, event date, venue or location, service interest, referral source, budget information, business details, and anything else you include in inquiry forms, newsletter signups, consultation requests, or email correspondence.
• Consultation and booking information: scheduling details you submit through our Cal.com booking flow, plus the information needed to follow up, confirm fit, and manage a potential or active engagement.
• Preset purchase and fulfillment information: product selected, customer email, checkout session details, transaction identifiers, attribution context, and download fulfillment records. Payment card information is processed securely by Stripe, and we do not store your payment card details on our website.
• Communication records: emails, messages, replies, and support correspondence related to inquiries, bookings, purchases, or project delivery.
• Information collected automatically: pages viewed, time on site, click behavior, referrer and UTM attribution data, browser type, operating system, device information, IP address, performance metrics, cookie or browser storage data, and anti-abuse signals generated when you use the Site.

2. How We Use Your Information

We use personal information to:

• respond to inquiries and provide photography, videography, and related services;
• schedule consultations and booking conversations through Cal.com;
• process preset purchases, send confirmations, and deliver download links;
• send transactional emails, notifications, and support messages;
• send marketing communications where you have provided express consent, in compliance with Canada's Anti-Spam Legislation (“CASL”);
• understand how the Site is used, improve performance, and measure advertising or campaign effectiveness;
• detect spam, abuse, fraud, and technical misuse; and
• maintain records required for legal, tax, accounting, and operational purposes.

3. Text Message (SMS) Communications

If you provide a mobile number when submitting an inquiry, booking a consultation, or engaging our services, we may contact you by text message about that inquiry, your booking, or your session.

We send text messages only to people who have given us their number for this purpose. We do not send text messages to numbers obtained from public listings, purchased lists, or any third-party source.

Mobile numbers and SMS opt-in information are never sold, rented, traded, or shared with third parties for marketing purposes. They are shared only with our messaging provider, Telnyx, for the sole purpose of delivering messages to you.

You can stop receiving text messages at any time by replying STOP to any message. We honour every opt-out request immediately and permanently across all of our brands.

Standard message and data rates from your mobile carrier may apply.

4. Third-Party Service Providers

We share personal information only with service providers and platforms reasonably necessary to operate our business, run the Site, deliver services, or comply with law. We do not sell, rent, or trade your personal information. Current providers used in connection with this website and business operations include:

• Vercel: website hosting, deployment, analytics, and performance monitoring.
• Cloudflare Turnstile: spam and abuse prevention for Site forms.
• Cal.com: online consultation scheduling and booking.
• Stripe: secure payment processing for preset purchases.
• Notion: inquiry tracking, internal CRM records, and newsletter signup storage.
• Resend: transactional email delivery for order fulfillment and website-generated notifications.
• Zoho: business email communications and follow-up correspondence.
• Telnyx: text message (SMS) delivery for inquiry and booking communications.
• Google: consent-based analytics, advertising measurement, conversion tracking, and related verification tools.
• Meta Platforms Inc.: consent-based advertising measurement and remarketing through the Meta Pixel.

Each provider operates under its own privacy policy. We may also disclose information if required by law, to protect our rights or the security of the Site, or as part of a business reorganization, merger, or asset sale.

5. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy or as required by law. As a general guide:

• Client records and contracts: retained for a minimum of 7 years to satisfy tax and legal record-keeping obligations.
• Inquiry and consultation records: retained for up to 2 years after the last communication unless a longer period is needed for follow-up, dispute resolution, or legal reasons.
• Marketing subscribers: retained until you unsubscribe or request deletion.
• Preset purchase, delivery, and support records: retained as reasonably necessary for fulfillment, fraud prevention, support, accounting, and compliance, and may be kept for up to 7 years.
• Photographs and videos: retained according to the terms of the applicable service agreement.

If you request deletion, we will remove your personal information within 30 days unless retention is required by law or reasonably necessary to complete an active transaction or resolve a dispute.

6. Cookies and Tracking Technologies

We use cookies, browser storage, and similar technologies for core functionality, security, attribution, analytics, advertising measurement, scheduling, checkout, and fraud prevention. Some technologies load only after you accept our cookie banner. For more detail, please review our Cookie Policy.

7. Your Rights Under PIPEDA

Under PIPEDA, you may have the right to:

• Access the personal information we hold about you;
• Correction of inaccurate or incomplete personal information;
• Withdrawal of consent for future collection, use, or disclosure, subject to legal or contractual restrictions;
• Deletion where the information is no longer required or where applicable law permits deletion; and
• Complaint to the Office of the Privacy Commissioner of Canada.

To exercise these rights, email contact@omiliavisuals.com with the subject line “Privacy Request.” We will acknowledge your request within 5 business days and respond substantively within 30 days.

8. International Data Transfers

Our service providers — including Vercel, Cloudflare, Cal.com, Stripe, Resend, Telnyx, Google, and Meta — are located in the United States. When you contact us, book a session, make a payment, or receive a message from us, your information is processed on servers outside Canada.

While your information is in another country, it is subject to the laws of that country. Courts, law enforcement, and government authorities there may be able to access it under their own legal processes, and Canadian privacy law does not override those.

We use providers that are contractually required to protect your information at a standard comparable to what we provide under Canadian law, and we remain accountable for it while they hold it.

If you have questions about where your information goes or would like to make a complaint, contact us at contact@omiliavisuals.com. You also have the right to complain to the Office of the Privacy Commissioner of Canada.

9. Data Security

We implement reasonable technical and organizational safeguards to protect your personal information, including HTTPS encryption in transit, secure hosting, limited-access business tools, and spam or abuse controls on website forms. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our Site and services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, service providers, or legal obligations. Material changes will be posted on this page with an updated “Last updated” date. Continued use of the Site after changes are posted constitutes acceptance of the revised policy.

12. Contact

If you have questions about this Privacy Policy or would like to make a privacy request, please contact:

Omilia Visuals
Toronto, Ontario, Canada
Email: contact@omiliavisuals.com
Website: omiliavisuals.com